Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the company. Please refer to our Terms & Conditions.
Statutory Cancellation Right
As we provide a bespoke product all orders from ourselves are exempt from the Consumer Contract Regulations 2014. Unlike other companies you may order from online we are therefore not required to offer a 14 day ‘cooling-off’ period. All orders placed with us are final.
We realise that you can occasionally make mistakes in the ordering process. We can cancel orders placed without charge if you contact us to cancel the order by 5pm on the same working day (next day if orders placed after 5pm.) To cancel an order please give us a call on 01625 435 130.